Come in, We're Ready To Treat You
Superb quality care is our utmost concern. Visit our center and experience the Immediate Care difference.
Superb quality care is our utmost concern. Visit our center and experience the Immediate Care difference.
Whether you are young or just young at heart, we can treat you. Our Board Certified physicians are trained to work with children, and many have pediatric emergency medicine experience.
We accept most major insurance plans, and we are continuously working to expand our network. Urgent care co-pays and fees are substantially lower than those charged by hospital emergency rooms. We require a deposit for self-pay patients and those with high deductible plans.Learn More
Our Board Certified and emergency medicine trained providers treat non-life threatening injuries and illnesses. We have CLIA-certified labs and digital x-rays at our site so we can diagnose and treat higher acuity cases than most urgent care centers in Austin.Learn More
We are conveniently located at the corner of West Slaughter and Mopac, behind Wendy’s in the Shops at Slaughter Creek. We are open 365 days a year with plenty of convenient parking. We also provide complimentary Wi-Fi and beverages and flat-screen TVs in each patient room.
Like most private physician practices, Austin Immediate Care requires payment at the time of service. Fees vary depending on the level of service provided. We accept most major insurance plans. In most cases, Austin Immediate Care fees and co-pays are substantially lower—usually one-third of the cost—than those charged by emergency rooms.
At the time of service, patients are required to pay the urgent care co-pay as determined by their insurance carrier (usually $25 - $75). This co-pay is typically substantially less than that charged by hospital emergency departments.
A pre-payment deposit of $150 is required prior to service for patients who maintain membership in High Deductible Plans. If deductible requirements have been satisfied, with verification from the insurance company, only the co-pay (determined by your insurance carrier) is required.
As a service to our senior population, we participate with Medicare Part B. We also participate with various Medicare Advantage Plans, sometimes called "Part C" or "MA Plans," that are offered by private companies. If you have a Medicare Advantage Plan or a secondary plan and your insurance card says “Medicare,” Federal law provides for you to be seen at any emergency room or qualified urgent care center.
A pre-payment of $150 is required from every patient who maintains membership in a non-participating insurance plan. We will “courtesy bill” all plans, meaning we will submit the claim on the patient’s behalf, and the insurance company may reimburse the patient depending on his or her contracted plan.
A pre-payment deposit of $240 is required from every patient who presents to Austin Immediate Care without valid health insurance coverage, or is on Medicaid, or who is otherwise a non-insured private pay patient.
Immediate Care providers and staff are trained to diagnose and treat most non-life threatening injuries and illnesses. Through our sister organization, Pulse Occupational Medicine, our experienced healthcare professionals also provide a full array of occupational and industrial medicine services.
If it hurts a little or a lot, we can help. Don’t take the chance of more serious injury or infection, let our healthcare professionals diagnose and treat you in about an hour. Below are just some of the injuries we treat.
Muscle sprains and strains to broken bones and dislocations. Our providers offer fiberglass casting, splints and slings to aid the healing process.
We provide options for dealing with the itching, and help to contain it. If the rash is widespread or results in a large number of blisters, our providers may prescribe an oral corticosteroid. If a bacterial infection has developed, our providers may prescribe an oral antibiotic
We administer stitches (sutures) and properly clean and bandage cuts and lacerations.
Burns can be painful and, when left untreated, can become infected and leave permanent scars. We treat first-, second- and third-degree burns, along with symptoms of sunburn.
We treat a variety of animal bites from household pets to wild animals and seasonal bites from spiders, ticks and other insects
When you or a loved one is sick, you want to feel better fast. If your physician is unavailable, let our healthcare professionals diagnose and treat you in about an hour. Below are just some of the illnesses we treat.
Abdominal pain is a symptom of appendicitis, gall bladder pain, diverticulitis and many other intestinal illnesses.
We treat ovarian cysts, twisted ovaries, pelvis inflammatory disease, testicular torsion and testicular pain.
We can treat your cold and flu symptoms including fevers, congestion and related discomfort. We have Rapid Flu tests available to accurately diagnose this illness.
We treat allergy symptoms from pollen, pet, food and seasonal allergies.
A sore throat is the primary symptom of pharyngitis — inflammation of the throat (pharynx) and can be caused by viral or bacterial infection.
We treat vomiting symptoms from food poisoning, stomach flu, abdominal pain and other digestive illnesses.
Pneumonia is an infection that inflames the air sacs in one or both lungs. A variety of organisms, including bacteria, viruses and fungi, can cause pneumonia. Antibiotics and antiviral medications can treat many common forms of pneumonia.
Acute and chronic diarrhea can have numerous causes that determine treatment options. Diarrhea can be serious and sometimes lead to dehydration.
Bronchitis is an inflammation of the lining of your bronchial tubes, which carry air to and from your lungs. People who have bronchitis often cough up thickened mucus, which can be discolored.
Dehydration, as evidenced by excessive thirst, dry mouth or skin, little or no urination, severe weakness, dizziness or lightheadedness, or dark-colored urine, is treated with IV fluid replacement.
Asthma is a condition in which your airways narrow and swell and produce extra mucus. This can make breathing difficult and trigger coughing, wheezing and shortness of breath. Asthma can't be cured, but its symptoms can be controlled.
Headaches have many causes including light sensitivity, vision abnormalities, allergies, nausea, vomiting and more. Severe headaches can be serious and should be evaluated by a medical professional.
Congestive heart failure (CHF), occurs when your heart muscle doesn't pump blood as well as it should.
Your spine is a column of more than 30 bones (vertebrae) held together by muscles, tendons and ligaments and cushioned by shock-absorbing disks. A problem in any part of your spine can cause back pain.
We have the expertise and the x-ray equipment to diagnose and treat chronic obstructive pulmonary disease.
We treat minor eye problems such as a scratched cornea and eye injuries associated with welding.
We treat ear infections in children and adults. We also perform an ear wax flush for impacted ears.
Our providers offer effective packing for nose bleeds.
A urinary tract infection is an infection in any part of your urinary system — your kidneys, ureters, bladder and urethra. Antibiotics are the typical treatment for a UTI.
Our centers have comparable equipment to that of free-standing Emergency Departments such as ultrasound and digital radiology capabilities. Our use of the most advanced medical technologies saves our patients time and money.
Our centers offer full digital x-ray capabilities. Your x-rays are read by certified radiologists.
A breath alcohol test is an estimate of your blood alcohol concentration (BAC). The test measures the amount of alcohol in the air that you exhale.
We diagnose and treat symptoms associated with HIV and sexually transmitted diseases (STDs) such as herpes, gonorrhea, chlamydia and HPV.
We provide accurate pregnancy testing services.
EKGs are used to diagnose heart and pulmonary abnormalities.
We have on-site laboratories for increased efficiencies and convenience. Immediate Care laboratories are CLIA certified by the centers for Medicare & Medicaid Services (CMS) ensuring accuracy and safety. Some of our in-house labs are described below.
While other centers may send you away for this type of advanced laboratory work, we test for heart attacks, CHF, and blood clotting on site.
The mono test is used to help determine whether a person with symptoms has infectious mononucleosis (mono).
Our lab equipment can test for red and white cell counts as well as hemoglobin levels.
Tests for the presence of microscopic or invisible blood in the stool. Fecal occult blood can be a sign of a problem in your digestive system, a polyp, ulcer, hemorrhoid or more serious problems.
Tests for electrolyte levels and liver function.
Through a simple test we can diagnose the flu. If diagnosed early, we can prescribe medications that can lessen the severity and duration of certain flu viruses.
A CMP is a group of blood tests. They provide an overall picture of your body’s chemical balance and metabolism.
Rapid strep test is used to quickly diagnose streptococcus infections.
Immediate results for blood sugar and anticoagulant levels.
There is an array of tests performed on urine, making it one of the most common methods of medical diagnosis.
Our superb medical staff can administer physicals for a variety of needs.
We administer physicals required for sports teams of all ages. Please bring immunization records and any required forms.
We administer pre-employment, fit-for-duty and executive physicals through our sister organization, Pulse Occupational Medicine.
We administer school physicals for students at all grade levels. Please bring immunization records and any required forms.
Prevention is the first priority for illness-free living. We encourage everyone to regularly see their primary care physician. However, we do provide select preventative care options as a convenience for patients.
If your primary care physician is unavailable and you suspect a problem with your blood pressure, please come in for a blood pressure check by our qualified providers.
We administer a variety of preventative vaccinations including hepatitis B, flu shot, PPD, T-DAP and traveler’s medicine shots.
We have extensive experience in the occupational health field helping businesses reduce injuries, lower costs, and promote a safe workplace. Through management of Pulse Occupational Medicine we offer comprehensive occupational health services to organizations of all sizes from small start-ups to large corporations with hundreds of employees.
Our physicians create customized rehabilitation programs and monitor return-to-work progress.
Our providers will travel to your location for on-site clinics, company physician services and college health clinical services.
Our rapid drug screening technology, offered at all sites, benefits both employers and their employees. Services include urine collections, Medical Review Officer (MRO) Services, breath alcohol testing, hair collections and random consortium programs.
Pre-placement evaluations include physicals, drug screens, immunizations, mask fittings and vision and hearing tests.
We offer customized programs in personal health and well-being, managing chronic illnesses, safety and prevention, understanding healthcare options and expenditures, nutrition and physical activity plans, and more.
We perform all necessary medical evaluations such as Comprehensive Medical Evaluations (CME), pre-placement, annual, return-to-work, Federal/DOT, Nuclear (NCR), OSHA Medical surveillance, Firefighter, etc.
An IME may be conducted at the behest of an employer or an insurance carrier to obtain an independent opinion of the clinical status of an individual who was injured at work.
We offer a full complement of testing services including vision screening, audiology testing, spirometry and pulmonary function testing (PFT), x-rays and laboratory tests
Injured employees are diagnosed and treated quickly by our qualified medical professionals. We also offer Case Management services for follow-up, rehabilitation and fit-for-duty programs.
We treat initial injuries and manage follow-up care to "enable rather than disable" injured employees.
We help organizations develop wellness programs that promote employee buy-in and inspire success. Our programs actively engage members in maintaining their own health; reduce the overall cost of healthcare, Workers’ Compensation claims and lost work time; and support positive lifestyle change.
Ultimately, patients are the reason Austin Immediate Care exists. We constantly work to make patients’ experiences positive ones. To report concerns about patient safety or quality of care, please contact Salvatore Durante, Regional Director, Urgent Care Operations, or The Joint Commission. Please note that, for the safety of our patients, we cannot give medical advice of any kind via the Internet or phone.
For Billing Questions:
My visits here have always been great. As great as can be when feeling less than 100%. Will continue to choose IC for my urgent needs. Thanks.
Mission: Providing acute episodic for minor illness and injury in children and adults. Vision: Immediate Care strives to be a leader in the healthcare industry while continually exceeding the expectations of the patients, partners and communities we serve. Values: Innovative solutions, accountable leadership, excellence and integrity.
Immediate Care was founded in 2005 by emergency medicine physicians as part of The Exigence Group. Today, the practice is managed by TeamHealth, a national healthcare management organization. TeamHealth staffs and manages urgent care facilities with hospital partners throughout the United States. Offices for the national TeamHealth Urgent Care division are located in Amherst, New York.
Regardless of our size, we are committed to total patient satisfaction. The vast majority of our patients report that they are “very satisfied” with our services, and 99% say that they “would return again.” We create an environment and experience that exceeds expectations.
Immediate Care has met the rigorous accreditation standards of The Joint Commission. The Joint Commission is regarded as the nation’s preeminent independent body for auditing and measuring quality in healthcare; its designation of accreditation is highly valued by hospitals, laboratories and clinics nationwide.
Clinical superiority and patient satisfaction are of utmost concern to Dr. Joseph L. Chow, President, TeamHealth Urgent Care. Dr. Chow leads by example—he consistently receives superior patient satisfaction scores with patients oftentimes citing his compassion and care as a primary reason for their positive experiences at the centers in which he works.
Dr. Chow joined our organization in 2007. He received the TeamHealth Urgent Care Medical Director of the Year Award in 2012. Dr. Chow now oversees the medical care delivered at all TeamHealth affiliated urgent care facilities across the country.
Dr. Chow is board certified in Family Practice. He graduated Summa Cum Laude with a Bachelor’s degree in Biology from the University at Buffalo. He earned his Medical Doctorate from the University at Buffalo School of Medicine in 1997. Dr. Chow completed his residency in Family Medicine at the University at Rochester. He also earned a Master's of Business Administration from the University at Buffalo in 2014, graduating with Beta Gamma Sigma honors.
In addition to his position with TeamHealth, Dr. Chow has served as Medical Director and Medical Review Officer for DuPont Industries in Buffalo, NY. He is a Clinical Assistant Professor at the University at Buffalo’s Department of Family Medicine, and precepts medical students at a local volunteer medical clinic.
Prior to joining TeamHealth, Dr. Chow was a Partner and Treasurer of Springville Pediatrics and Adult Care, LLP. He served as the attending physician for the Gow School, and sports physician at the Springville Griffith Institute.
Debra Simpson joined Austin Immediate Care in August of 2009 as the Pulse Occupational Medicine Coordinator. She now works two roles as the Pulse Occupational Medicine Coordinator and the Interim Site Administrator. Simpson is responsible for day-to-day operations, leadership of staff and patient satisfaction at the urgent care center. Debra has 20 years of experience in Occupational Medicine.
Immediate Care is committed to a proactive approach to health and wellness. We are pleased to present information and tools for a healthy lifestyle, including a monthly e-newsletter and links to regional and national health organizations.
Earlier this year I wrote a column about the sorry state of customer service in medical care. But recently I had the pleasure (how often can you use that word in the context of health care?) of being treated, literally, to a striking exception.
Last week I was getting ready for a business trip to Asia and got a sore throat the day before leaving. Preferring not to go without antibiotics if I needed them -- or worse, wind up needing medical care in China or Vietnam -- I stopped, without an appointment, into a nearby Immediate Care facility (division of TeamHealth holdings, NYSE: TMH). The company is one of a growing number of chains providing an alternative to emergency room visits and a range of other common outpatient services, from sniffles to stitches, fever to fractures, and more. But unlike any typical ER, it provides these services with as much of a focus on the patient/customer experience as on quality medical care.
Immediate Care promises minimal wait times, immaculate facilities and pleasant, compassionate people, and during my visit they delivered flawlessly. The building looked more like a day spa than a doctor's office. I was checked in quickly and efficiently and seen within 20 minutes, and every person I dealt with -- from the front desk to the clinicians -- was smiling and unfailingly courteous, attentive and caring.
I was so impressed by the experience that I contacted the corporate office to learn more. In keeping with the company's name and ethic, I got an immediate response. Salvatore Durante, the company's Urgent Care Operations manager, gave me a five-point summary of what makes the business tick. Interestingly -- but not surprisingly -- it's all about humans as beings, not bodies:
Amherst, NY Austin Immediate Care has successfully earned reaccreditation from The Joint Commission, the nation’s preeminent independent body for auditing and measuring quality in healthcare. As part of The Joint Commission’s strict compliance standards, accredited urgent care practices must undergo an onsite survey by a Joint Commission survey team every three years. Austin Immediate Care successfully completed a rigorous 60-day compliance audit to achieve continuous accreditation.
“Today, higher quality standards, convenience, affordability and transparency are demanded by patients who are bearing more and more out-of-pocket healthcare costs. Accreditation by The Joint Commission signifies meeting the most rigorous quality standards in the most cost-effective manner, and patients and insurance companies take note,” said Joseph L. Chow M.D., President, Austin Immediate Care. “As the leading urgent care provider in Austin, our entire organization is committed to ensuring patients receive the highest quality care.”
Austin Immediate Care received initial accreditation from The Joint Commission in February of 2012, signifying the practice’s commitment to quality and patient satisfaction.
The Joint Commission survey procedure focuses on evaluating actual patient care processes by tracing patients through the care, treatment and services they receive. In addition to these patient “tracers,” surveyors conduct systems’ tracers to analyze key operational systems that directly impact the quality and safety of patient care. The objective of the survey is to evaluate the organization, and to provide education and guidance that will help staff members continue to improve the organization’s performance.
Established in 2009, Austin Immediate Care’s board certified physicians treat over 12,000 patients each year, most in about an hour. All three state-of-the-art medical centers are open 365 days per year with extended hours in order to provide comprehensive and convenient care for patients.
Immediate Care provides you with an opportunity to put your skills to use, to become a leader in a growing organization and to be appropriately compensated—all this and you can have a life, too. We place a premium on innovation, excellence and performance.
Click here to view all available positions at TeamHealth.
Physicians, Physician Assistants, Nurse Practitioners
At Immediate Care you can look forward to:
Registered Nurses, Licensed Practical Nurses, Radiology Technicians, Medical Assistants and Patient Service Representatives
Click here to view all available positions at TeamHealth.
Are you a frequent user of Immediate Care services? Join our free Loyalty Club!
Loyalty Club members can call ahead to be placed on the Immediate Care registration list. Please note that this is not an appointment, but a patient’s name will be placed on the waiting list prior to arriving at the center. Loyalty Club members also receive discounts and promotions from local businesses. You can sign up for our free Loyalty Club card at any of our Immediate Care locations. The Loyalty Club card is can be used at any of our Immediate Care centers across the country.
Loyalty Club Terms and Conditions
Loyalty Club Participating Vendors
The Loyalty Club card offers members a call-ahead feature to be placed on the Immediate Care waiting list prior to arriving at the center. In addition, you will also receive special discounts and promotions at a variety of participating businesses like pharmacies, dental offices, gyms, spas and more! Below is an updated list of our participating partners.
Airrosti Rehab Centers
5000 West Slaughter Lane, Austin
Austin Foot and Ankle Specialists
5000 Bee Caves Rd. Ste. 202, Austin
Preferred scheduling and free book offers
5000 Bee Caves Rd. Ste. 300, Austin
5000 W. Slaughter Ln. Suite 230, Austin
5800 W. Slaughter Ln., Austin
Platinum Rx card for prescriptions starting at $5
2100 William Cannon #C, Austin
Preferred appointment scheduling
McLane Family Dental
5000 W. Slaughter Lane, Austin
Free whitening for new patients or 15% discount on dental services
South Austin Orthopedic Clinic
4534 West Gate #110, Austin
Preferred appointment scheduling
Your Personal Best P.T.
2500 W. William Cannon Ste. 409, Austin
Preferred appointment scheduling
Do you have questions? Good, because we have answers! And if we don’t answer your question here, please feel free to contact the site administrator at the Immediate Care center nearest you, or our corporate office. Please note that, for the safety of our patients, we cannot give medical advice of any kind via the Internet or phone.
An urgent care center is used for episodic care for patients with medical conditions that require treatment. When experiencing a non-life threatening situation (but could lead to potentially harmful outcome if not treated in a timely fashion), a patient can receive treatment at Immediate Care rather than seeking treatment at an emergency room. Patients should inform their Primary Care physician of such visit and consult him or her for follow up care. If the patient is in a life-threatening situation, please call 911 right away for care.
Immediate Care is a full-service urgent care center, meaning that we have physicians, diagnostic tools and labs on-site so we can diagnose and treat most patients in one visit. This saves time and money for patients and insurance companies.
No, not all urgent care centers are alike! The quality of providers and the level of services vary widely. To assure the highest quality care, look for a center that is accredited by The Joint Commission, which is recognized nationwide as the preeminent organization for healthcare accreditation. Immediate Care is one of the very few urgent care centers in the country that has earned The Joint Commission’s Gold Seal of Approval. This signifies our commitment to continuously achieving the highest national standards for safety and quality of care.
No, you never need an appointment to visit Immediate Care. Come to Immediate Care when you need prompt medical care.
Most patients are treated and released in about an hour. However, visit times vary depending on the number of patients at the center and the severity of their injuries or illness. Patients who require tests, such as x-rays or labs, may require some additional time.
Immediate Care centers are staffed by board-certified physicians who are skilled in the treatment of non-life-threatening injuries and illnesses. All of our providers—physicians, physician assistants, nurses and radiological technicians—are dedicated to providing excellent medical care in a compassionate, respectful manner.
Our fees vary depending on the level of services provided. Generally our fees are approximately one-third of those charged by emergency departments for similar procedures. Patients are required to provide payment or proof of insurance prior to treatment.
Immediate Care accepts most major insurance plans. Co-pays are determined by your insurance plan, but are usually much less than those for an emergency room visit or those for free-standing emergency departments.